Frequently Asked Questions

Around 70 percent of the materials used are developed and knitted at Loeffler’s own knitting factory in Ried im Innkreis.

Customer Account

How can I contact you?

You can either contact us using our contact form or by calling +43 7752 844 21 440.

Factory Sales

Are there Löffler Factory Outlets?

Yes. Löffler runs a small factory outlet at the company headquarters in Ried im Innkreis. We would be happy to welcome you here.

Order

Is there a minimum order value?

No, there is no minimum order value.

Is there an order limit?

No, there is no order limit.

Where is my order located at the moment?

You can see the current order status of your order in your customer account.

Why are certain articles only available seasonally?

Since regional production and short transport routes are part of LÖFFLER’s corporate philosophy, resource-saving planning is very important to us. As a manufacturer of high-quality functional clothing requiring intensive consultation, the specialist sportswear trade is an important partner. For our dealers we produce the ordered quantities per season. While summer items are available from March to August, winter items are available in the store from September to March.

We therefore produce order-related and manufacture selected products for our online store. These, in Ried stored quantities, are available in the LÖFFLER-Onlineshop. Should it happen, however, that a product is sold out, you can use the Store Finder to search for the nearest sports retailer in your area.

Other

Can I get a product – catalog?

You can get an overview of the entire collection on our website. As print products, we offer separate product folders for the different sport activities which you can request from us.

Can I order Löffler products directly on the website?

Yes, you can order the products directly from the Löffler online shop. Regional production and economical working methods are our top priority and therefore we ask for your understanding that, depending on the season and stock level, some products may not be available in all sizes and colours. Our sports retail sales partners are also at your disposal.

How long is the warranyt for Löffler Products?

Löffler is subject to the usual statutory warranty of two years from the date of purchase. The receipt serves as proof of purchase. Self-inflicted damage or improper handling are of course excluded from the warranty.

What does sustainability and regionality mean to Löffler?

Already decades ago, Löffler decided in favour of regional production in Austria/Europe. More information on sustainable regionalism can be found here (link to the brand page Regionality).

Payment

Can I order on account?

No, unfortunately a purchase on account is not possible.

Can I pay for my order using PayPal?

Yes, this option can be selected in the payment process.

Is it possible to pay by credit card?

Yes, this option can be selected in the payment process.

Is it possible to pay with Amazon Pay?

No, unfortunately this payment option does not exist at the moment.

What payment options are available?

PayPal, bank transfer, prepayment, credit card

Product Complaints

Can I have an article changed / shortened?

Unfortunately, articles cannot be changed.

Does Löffler offer a guarantee?

No additional guarantee is guaranteed beyond the statutory warranty period of 2 years. AGB In the event of damage to our products, we recommend using our repair service.

How can I send in a product for repair?

For Löffler products, we are happy to offer our repair service. For products of other brands we cannot offer such a service due to liability issues.

How do I care for my Löffler products?

For this we have a separate website section where you can find all the care instructions and many useful tips.

Returns / Exchanges

Can I exchange or return items?

An exchange is generally not possible. Please simply reorder the correct item and return the wrong item within 14 days. The money will then be transferred back after checking the goods.

How do I deal with complaints?

In principle, complaints should always be processed through the dealer with whom the purchase contract was concluded. If you have bought something from our online shop or if this procedure is not possible for various reasons, you can use the contact form or contact petra.steinboeck@loeffler.at.

How long can I exercise the right of return?

14 days from receipt of the goods.

Shipping

Can I change my delivery address?

The delivery address can usually not be changed after the order has been completed. However, you are welcome to contact us, we will then try to correct the address.

How much are the shipping costs?

Is delivery to a packing station possible?

Yes, delivery to a packing station is possible. Simply select this option when entering the delivery address.

Is free delivery possible?

From a value of 30.00 EUR you can order free shipping within Austria. Here you can find an overview of shipping costs.